Policies

Payment & Cancellation Policy

PEAK HOLIDAY CANCELLATIONS: During Company peak times Client agrees to pay 100% of the original reservation on cancellations with less than a 10-day notice. 


OVERNIGHT CANCELLATIONS: Due to planning and scheduling, any overnight visits cancelled with less than a 10-day notice Client agrees to pay 100% of the original reservation total. 


DAILY CLIENT CANCELLATIONS: Cancellations made with less than a 24-Hour Notice, Client agrees to pay for the original scheduled visit. 


TRAVELING CLIENT CANCELLATIONS: Cancellations made with less than a 4-day notice, Client agrees to pay 50% of the original scheduled visits. Cancellations made with less than a 2-Day notice, Client agrees to pay 100% of the original scheduled visits.


ADDITIONAL TIME OR VISITS: If Company is required to stay additional time or add additional visits, Client agrees to pay for the additional services at a rate of $3 for each additional 5 minutes of service. 

Reservation Policy

Daily Clients: 24-hour notice


Vacationer Clients: 1-week notice


Peak Holidays: 2-week notice

Inclement Weather Plan

For the safety of your pets and our sitters, if the temperature drops below 20 degrees, or if there are hazardous weather conditions (icy or slick side walks, severe thunderstorms, lightning, hail storms, etc.), walking/outside time will be limited to a potty break.  Remaining time will be spent indoors.
When temperatures are above 90 degrees, walking time is limited. 

Late Departure/Early Arrival

It is not unusual for trip plans to change at the last minute. However, Critter Sitters carefully schedules time to service you and your many other Clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates as scheduled. 

Return Home Policy

We ask all Clients to confirm they have returned home as planned.  Client must call or text Critter Sitters upon return home to avoid an additional visit/charge.