332 Hampton Court Lexington KY
Critter Sitters and Time to Pet
What is Time to Pet?
Time to Pet is an all-in-one pet sitting software that allows our clients to request services and make payments directly from a Client App on a smartphone/tablet or desktop. Clients get real-time updates and visit report cards after each visit is completed, allowing peace of mind while away on vacation or during long workdays. No more wondering if the sitter has been by or if your pet is doing well! Clients have the ability to communicate with Critter Sitters management and sitters through a personal chat feature, easily update pet or home details and routine, see pictures with detailed documentation of our service delivery and see our GPS tracking.
Our GPS tracks all movement inside of our clients home to prove where we go with your pets on walks, or within your own backyard! It is transparent and provides accountability at every visit. Not only do we say what we are going to do, but we do what we say!
Time to Pet: Finally an App for All Your Pet Sitting Needs!
We are thrilled to be able to offer an all-inclusive platform in which our clients have complete and total control and access to all of their pet care needs and services! Visit the Google Play store or the Apple App store to download the Time to Pet App for free!
Frequently Asked Questions About Time to Pet
How do I know if my request for visits has been approved?
Where is my invoice? How can I pay?
Where is my invoice? How can I pay?
When you submit a service request through your Time to Pet account, Critter Sitters management will review your request. Once your request has been reviewed, you will receive an email either confirming or declining your requested dates. If you do not receive this email, please check your Junk/SPAM folders within your email account. You can also log-in to your Time to Pet account at any time and click on the Services/Invoices tab, and you will be able to see all of your approved services.
Where is my invoice? How can I pay?
Where is my invoice? How can I pay?
Where is my invoice? How can I pay?
When your services are approved, an invoice automatically generates within your Time to Pet account. To view your invoice, simply click on the Services/Invoices tab within Time to Pet. All of your past, present and future invoices can be accessed in this tab, and you may pay your invoice at any time once it has been generated.
My plans have changed. How do I edit/cancel my visits?
Where is my invoice? How can I pay?
I need to request services for tomorrow, but I keep getting an "error" message.
Click here for a step-by-step tutorial of how to request searches using the Time to Pet Smartphone App.
Click here for a step-by-step tutorial of how to request searches using the Time to Pet Desktop (Laptop/PC) Portal.
I need to request services for tomorrow, but I keep getting an "error" message.
I need to request services for tomorrow, but I keep getting an "error" message.
I need to request services for tomorrow, but I keep getting an "error" message.
If you are logging in to your Time to Pet account to request services with a 24-hour notice or less, you will encounter a pop-up screen when you submit your request that prohibits your request from being submitted. THIS IS NOT AN ERROR MESSAGE. Due to the intensive nature of scheduling and the amount of time that goes into routing sitters, getting clients mapped out into their requested time windows, etc., it can be difficult for last-minute requests to be granted. We also issue schedules to our sitters a day in advance to allow them time to prepare and become familiar with your routines. If it is less than a 24-hour notice and you are facing an emergency or are already out of town and delayed, therefore needing to add-on additional visits, send us a message in your "chat" feature in Time To Pet.
How do I request visits/services?
I need to request services for tomorrow, but I keep getting an "error" message.
How do I request visits/services?
Click here for a step-by-step tutorial of how to request services using the Time to Pet Smartphone App.
Click here for a step-by-step tutorial of how to request services using the Time to Pet Desktop (Laptop/PC) Portal.
I can't remember my password.
I need to request services for tomorrow, but I keep getting an "error" message.
How do I request visits/services?
Forgot your password? No problem! Let us know, and we can reset your Time to Pet password.