(859) 224-4400 Lexington, Kentucky
Time to Pet is an all-in-one software that allows our clients to request services and make payments directly from a Client App on a smartphone/tablet, or from within a Client Portal that can be accessed via a computer or laptop. Clients also get real-time updates and visit report cards after each visit is completed, have the ability to communicate with Critter Sitters management and sitters through personal chat feed, and can easily update their pet details and routine at any time.
We are thrilled to be able to offer our clients an all-inclusive platform in which they have complete and total control of their pet care and services! Visit the Google Play store or the Apple App store to download the Time to Pet App for free!
When you submit a service request through your Time to Pet account, Critter Sitters management will review your request. Once your request has been reviewed, you will receive an email either confirming or declining your requested dates. If you do not receive this email, please check your Junk/SPAM folders within your email account. You can also log-in to your Time to Pet account at any time and click on the Services/Invoices tab, and you will be able to see all of your approved services.
When your services are approved, an invoice automatically generates within your Time to Pet account. To view your invoice, simply click on the Services/Invoices tab within Time to Pet. All of your past, present and future invoices can be accessed in this tab, and you may pay your invoice at any time once it has been generated.
If you are logging in to your Time to Pet account to request services with a 24-hour notice or less, you will encounter a pop-up screen when you submit your request that prohibits your request from being submitted. THIS IS NOT AN ERROR MESSAGE. Due to the intensive nature of scheduling and the amount of time that goes into routing sitters, getting clients mapped out into their requested time windows, etc., often times it is very difficult for last-minute requests to be granted. We also issue schedules to our sitters a day in advance to allow them time to prepare and become familiar with your routines. If it is less than a 24-hour notice and you are facing an emergency or are already out of town and delayed, therefore needing to add-on additional visits, please call (859) 536-6495.
Forgot your password? No problem! Let us know, and we can resist your Time to Pet password, allowing you to create a new one!
Not sure how to navigate your Time to Pet app? Check out this brief, yet helpful, video from the creators of TTP!